e-Biller is Multi-layer Customer Hierarchy Billing and capable of billing
from a residential consumer to big corporate client under one roof.
Its Multi-layer Customer Hierarchy architecture is broadly categorized in
three sections, namely:
- Account Level Billing
- Account & Sub-Account Level Billing
- Account & Sub-Account with Application Level Billing
Account Level Billing
Diagram-1
Account Level Billing is primary level of hierarchy e-Biller supports. Using this
e-Biller operator can configure their customer’s hierarchy having various features,
including:
- It allows operator to assign up to 999 (Nine Hundred and Ninety Nine) Accounts
under same customer.
- e-Biller generates separate invoices for each account under each customer.
- e-Biller operator can generate over the web, any customer consolidated summary
invoice of his accounts, for a particular month.
Account & Sub-Account Level Billing
Account & Sub-Account Level Billing is extension of previous level of hierarchy
which e-Biller supports.
In this competitive market, retention of corporate clients is key factor for any
Telecom operators. Often corporate clients want to purchase the services in such
manner which suites its own organization settings.
e-Biller has come up with revolutionary way of Multi-layer Customer Hierarchy
Billing to assist the Telco operators to provide the proper and best solutions to
its corporate clients. This section has been depicted with the help of two diagrams
as shown below:
Diagram-2 (Typical customer organization)
Diagram-3 (Big corporate organization)
e-Biller has ample number of facility for the operator to choose and configure their
customer’s hierarchy.
Set Up
- Operator can setup up to 999 (Nine Hundred and Ninety Nine) Primary Accounts under
any customer named as First Layer.
- Operator can further assign up to 999 (Nine Hundred and Ninety Nine) Sub-Accounts
under any customer individual account named as Second Layer.
- AND Operator can go up to 999 (Nine Hundred and Ninety Nine) Layer
below the chain of customer hierarchy and provide a complete 999*999 Matrix
for individual customer.
Invoices
- e-Biller provides facility to generate separate invoices for each primary account
under its First Layer of individual customer. In this all the Sub-Account charges
are billed below the layer are on Primary layer.
- e-Biller also provides the facility to generate separate invoices for each Sub-Account
under its Second Layer.
- AND e-Biller also allow operator to choose its Sub-Account Level of Billing and
can go below the layer chain to produce individual invoices of that layer. Such
as in the above Diagram – 3 operators can setup and generate invoices at
LEVEL THREE OR BELOW THE CHAIN of the customer.
Consolidated Summary
e-Biller provide facility to operator to reflect the customer's organization within
the customer master, to assist in providing analyzed consolidated information for
the customer's use (provide a total picture of a customer's organization, to assist
sales and marketing to the customer).
e-Biller operators can generate over the web for:
- Any customer consolidated summary of his entire accounts and Sub-accounts for
a particular month.
- Any Primary Account consolidated summary of his entire Sub-accounts down the level
for a particular month.
- Any Sub-Account consolidated summary of his entire child Sub-accounts down the
level for a particular month.
Account & Sub-Account with Application Level Billing
Customer has never ending requirements and us as service provider has to satisfy
them with our utmost capabilities for each of their requirements. Marketing executives
always tries to sell their new services to each and every department of the customer
organization and they need facility to add those services in such a manner that
it don't upset the customer organization hierarchy depiction and don't create extra
overheads.
e-Biller has come up with solution to cope these problems and has provided an extended
arm (as Application) to the operator which can be assigned under any level
of Account - Sub-Account Hierarchy.
Diagram-4 (Big corporate organization extended)
Set up
In addition to e-Biller Multi-layer Customer Hierarchy Billing as depicted
above, operator are allowed to add multiple applications under any level of Account
& Sub-Accounts. These are augmented with pre-defined Billing Plans where various
combinations of setup been provided for Usage Rating, MRC, Discounts and Charges.
Invoices
In addition to Invoice facility as depicted above, e-Biller further integrates application
in it and are broadly categorized in two ways, as:
- Billing Application under own parent – Here e-Biller generates invoices with Application
billed as extended arm of Account & Sub-Account.
- Generate Separate Invoices for Application – Here e-Biller generates individual
invoices for each application. This gives e-Biller users facilities to bill customers
division separately.
- Any Sub-Account consolidated summary of his entire child Sub-accounts down the
level for a particular month.
Consolidated Summary:
e-Biller properly merges the Application billed items to its immediate hierarchy
and provide correct consolidated summary.
In e-Biller all the above mentioned combination of summaries for customer/Account/
Sub-Accounts at any level holds true and applications information gets merged properly.