| Over the past decade then, India has
emerged as a preferred location for organizations planning to outsource a
variety of services ranging from call centers and other customer interaction
services, insurance claims processing, payroll processing, medical
transcription, E-CRM, SCM to back-office operations such as accounting, data
processing, and data mining.
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| According to industry estimates, the
ITES (IT Enabled Services) market globally was of the order of US$ 13.5 billion
during 2000 and is expected to grow to US $ 142 billion by 2008. The segments
within ITES that will witness tremendous growth include back office operations,
remote education, data search, market research and customer interaction
services. As per Nasscom-McKinsey report 1999, the ITES industry can attain
revenues of US $ 17 billion by 2008 and capture 12% of the market.
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| Did you
know? |
| Globally,India
ranks the highest in software development productivity per unit of investment.
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| In absolute
terms, India has the largest pool of software developers next to the United
States.
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| Even in the
United States, Indians form a large and highly respected part of the software
development community.
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| BAe,
Citibank, IBM, Motorola, SAP, SEMA, Siemens and Sony amongst others, carry out
a large part of their software development in India, several from Kolkata.
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| Microsoft
has its only development facility outside the United States in Hyderabad,
India.
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| India currently offers a strong value
proposition of all IT enabled services hubs owing to the following reasons:
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| Large
Human Resource
|
| Every year, approximately 19 million
students are enrolled in high schools and 10 million students in pre-graduate
degree courses across India. Moreover, 2.1 million graduates and 0.3 million
post-graduates pass out of India's non-engineering colleges.
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| At current rates, there will
approximately be 17 million people available to the IT industry by 2008.
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| Indian
Education System |
| The Indian education system places
strong emphasis on mathematics and science, resulting in a large number of
science and engineering graduates. Mastery over quantitative concepts coupled
with English proficiency has resulted in a skill set that has enabled the
country to take advantage of the current international demand for IT.
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| Quality
Manpower
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| Indian programmers are known for their
strong technical skills and their eagerness to accommodate clients. In some
cases, clients outsource work to get access to more specialized engineering
talent, particularly in the area of telecommunications. India also has one of
the largest pools of English-speaking professionals.
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| Government
Policies
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| The Indian government recognizes that
Information Technology will influence economic development extensively in the
future. IT is a part of government's national agenda and all policies are
driven to achieve maximum benefit to their industry.
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| The liberalization and deregulation
initiatives taken by the Indian government are aimed at supporting growth and
integration with the global economy. The reforms have reduced licensing
requirements and made foreign technology accessible. The reforms have also
removed restrictions on investment and made the process of investment easier.
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| Time Zone
Differences
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| India is able to offer a 24x7 service
and reduction in turnaround times by leveraging time zone differences. India's
unique geographic positioning makes this possible.
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