| Features
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Hierarchy Management
Re-allocation
Charges
Usage Rates
Usages Correction
Discounts
Commitment
Billing Level
Plan Management
Payments
Adjustments and Write-Offs
Account Receivables
Regualtory Messages
Invoice Management
Bill Formatting
Bill Messages
Bill Attachments
Audit Trail
Tax
USF universal Service Fund
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| Hierarchy
Management |
The system is
well balanced between two very well defined but, still interrelated
hierarchies, which are:
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Site Product Service Hierarchy - e-Biller is capable to maintain the site
portfolio for the operator to project their services, products on offer.
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Customer Hierarchy - e-Biller is able to record Multi Layer customer's Billing
hierarchy.
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| Re-allocation |
| When operators
forecast that a customer or even a group of customers are likely to churn, they
will need to address the problem immediately. The ability to move customers on
to an alternative plan that is not only attractive to them but also profitable
for the operator is of prime importance. The e-Biller reallocation section and
plan management, allows operators to rapidly change tariffs and adjust periods
(such as off peak, low peak, etc.), in order to create more appropriate plans
(particularly useful for the retention of corporate clients).
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| Charges |
| The system has
a vast charge portfolio for the operator to choose from and capable of handling
various type of charges and are categorized in these sections:
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Usage based charges - These are charges incurred to the subscriber/customer for
their usage for a particular billing cycle.
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Non-Usage Charges - This has been broadly categorized in these sections:
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One Time Charge
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Monthly Recurring Charge
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Annual Recurring Charge
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Equipment Charge
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Commitment Charges - These are charges incurred when a particular customer
fails to retire its MRC (Minimum revenue commitment).
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| Usage
Rates |
Top
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| In e-Biller,
Usage Rating may be defined at various levels of the customer hierarchy, or
composites to cover the whole customer organization, or globally applied to all
Subscribers, over the entire system, including:
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Rating schemes for individual Usage Elements
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Volume or batch based Tiered Usage Rating
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Time based Tiered Usage Rating Call based Rating, Minute based Rating, Both
based Rating
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Call based Rating, Minute based Rating, Both based Rating
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| Usages
Correction
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Top |
| With e-Biller,
erroneous CDR's (Call Data Record) enter into Usage Correction management
process and are transmitted on the web for corrective action.
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In e-Biller erroneous CDR's are grouped according to the type, to allow single
action from the user in order to correct all erroneous CDR's of the same type.
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e-Biller provides back-out of CDR's from Customer Usages, to allow user to
correct the Customer Rating plans, to re-process the Backed out CDR's with new
Rating plans.
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| Discounts |
Top |
| In e-Biller,
discounts may be defined at various levels of the customer hierarchy, or
composites to cover the whole customer organization, or globally applied to all
Subscribers, over the entire system. Discounts are defined using the Discounts
GUI, and then applied during the Billing. The e-Biller supports various user
definable discount plans, including:
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Revenue and volume discount
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Percentage and dollar discount
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Call volume based, Minute volume based discount
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Discounts on recurrent charges
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| Commitment |
Top |
| In e-Biller,
commitment (MRC) may be defined at various levels of the customer hierarchy, or
composites to cover the whole organization, or globally applied to all charges
and Subscribers, over the entire system. Commitments (MRC) are defined using
the Contracts GUI, and then applied during the Billing. Other multiple
variations has been provided to the system to enable operator to create
flexible commitment plans for the customer, which are namely:
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Define multiple contract plans for single customer organization.
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Define commitment for single charge element or group of charge elements.
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Define commitments on monthly basis or any multiple of months.
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| Billing
Level |
Top |
| e-Biller
provide various level of billing and are categorized in these sections: |
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Account Level Billing - e-Biller allows operators to assign multiple accounts
under same customers. In this level all accounts specific to the customer
organization will receive individual invoices.
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Account with Sub-Account Level Billing - In this level e-Biller allows operator
to create multiple accounts having multiple sub-accounts under same customer.
In this level invoices can be generated at customer account level or customer
sub-account level.
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Account/Sub-Account having Applications Level Billing - This level is further
expansion of previous level where operators are allowed to assign multiple
applications under account and sub-account under same customer. In this level
invoices can be generated at customer account level or customer sub-account
level.
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Application Level Billing - In this level the setup is same as previous level
but invoices are generated at application level for the customer.
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| Plan
Management
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Top |
| e-Biller Plan
management section consists of collection of descriptions and definitions that
control how to bill a customer, otherwise known as "Rating" and provides an
invaluable marketing tool for the operator. This includes various category
items which are namely: 1. Level of billing, such as Invoices at Primary
customer level, Secondary customer level or Application level. 2. Tariff rules
for commitment (MRC) that must be applied for the service(s) 3. Standard
discounts applicable to the service(s) 4. Usage Rate definition
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Level of billing, such as Invoices at Primary customer level, Secondary
customer level or Application level.
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Tariff rules for commitment (MRC) that must be applied for the service(s)
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Standard discounts applicable to the service(s)
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Usage Rate definition
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| e-Biller Plan
management section provides various range of predefined Telco's specific plan
to the operator to choose from. In these plans various combination of category
items are provided using that operator can choose to bill Customer organization
in various ways. Separate ranges of plans are available for each billing level.
Another Hot feature of Plan management is to allow operator to create its own
billing plan by placing the billing categories at it desired level.
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| Payments |
Top |
| The system
manages customer account in a similar way that a bank account is managed, i.e.
all charges, payments and the account balance are known at any given time.
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| Adjustments
and Write-Offs |
Top |
| Flexible
adjustments schemes are provided with various options to the operator to choose
and apply proper credit to the customer organization. |
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| Account
Receivables |
Top |
| The accounts
receivable application, deals with all functions related to customer payments
and prior bill adjustments.
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| Regulatory
Messages
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Top |
| The system
offers a process to deal with non-paying customers.
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| Invoice
Management
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Top |
| e-Biller
supports the capability for the operators to generate, approve or delete single
or group of Invoices from the web.
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| Bill
Formatting
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Top |
| e-Biller
provides the capability for the operators to access bill images over the web
which is formatted in the same way as the customer's bill. Bills format are
according to the Telco's pre-defined format and it can be assigned to any
customer at any time.
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| Bill
Messages
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Top |
| e-Biller
provides the facility for the operators to write account specific or global to
all bill messages over the web which is formatted over the customer's bill. |
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| Bill
Attachments |
Top |
| e-Biller
provides the facility for the operators to write account specific bill
attachments over the web which is formatted over the customer's bill.
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| Audit
Trail
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Top |
| e-Biller
Invoice Management section is equipped with many useful tools for the
operators, to provide the ability to answer customer's questions, which is of
prime importance.
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| Tax
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Top |
| The system
provides multiple range for Tax portfolio for the operator to choose from and
capable of handling various type of Taxes and are categorized in these
sections:
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Direct Tax
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Charge based Taxes
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| USF
Universal Service Fund |
Top |
| e-Biller
provide a separate section for Universal Service fund which helps compensate
telephone companies for providing access to services at reasonable and
affordable rates throughout the country, including rural, insular and high cost
areas, and to public institutions.
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