| We acknowledge the fact that each one of our
Clients has unique billing and customer management requirements. To address the
diverse needs of all our customers we provide project management services that
are designed to proactively deal with the changing business needs of each one
of our customers. A dedicated project team is assigned to each customer,
ensuring the customized and highest quality of service.
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| System Study |
| The SIPL project teams
assess, analyze and clarify the technical and business requirements that will
best serve the requirements of its customers. The understanding reached at this
phase serves as the basis.
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Pre-Sales Analysis
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The SIPL representative understands Client’s business requirements in totality
and explains him as to how our solution fits into his existing network. Usually
it is done via emails or telephonic conversations. In some cases a SIPL
representative also personally visit client’s place.
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Systems Study
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After the contract is finalized, the Systems Analyst will hold detailed
discussions with the Client's Technical people about their technical-setup,
networks, systems and processes. Existing systems of the clients are examined
so as to develop and implement process improvements software. Software
compatibility and related issues are also scrutinized. This can be done
offsite/onsite according to the need of the situation.
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Customization
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SIPL feels that no two service providers have exactly the same set of network
requirements. In order to accommodate these unique requirements, the
customization phase is almost mandatory. A list of detailed activities along
with the time taken to deliver them is submitted.
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Contract Signing
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The contract comprising the terms and conditions mutually agreed on by both the
parties is signed. The time frames for the performance and delivery of various
tasks are also decided and agreed upon.
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| Training |
| Training sessions are
undertaken in order to educate our users to get the best output from the
billing solution in relation to his business requirements.
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| Free training is provided after the product is
delivered in order to provide detailed knowledge and skillful operation for
independent operation of the systems. Training can be conducted onsite as well
as offsite depending on the nature of client requirements and terms &
conditions of the contract.
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| Additional training can also be provided to the
customers at extra cost.
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| Maintenance and Support |
| Maintenance and support is
provided 365*24*7 in various ways according to the requirements of the Client.
SIPL provides both onsite maintenance and support and Remote 24x7 Maintenance
and support for its World wide clients.
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